Terms and Conditions
Terms and Conditions of Purchase Welcome to our eCommerce; at Don Florencio Alimentos we are delighted to have you here.
Below, we detail the terms and conditions that govern the process of buying and selling products through our website:
1. Company Responsibility: We are committed to offering high-quality products and providing exceptional customer service.
We reserve the right to change prices, products and services at any time without prior notice.
2. Openpay: Transactions within the site will be carried out through the Openpay payment gateway.
3. Shipping: The shipping cost will be borne by the customer and will be calculated based on the destination and weight of the package.
We are not responsible for losses, damages or delays in delivery caused by the parcel company once the package has been sent.
4. Returns: Returns will only be accepted if the customer has not received their product within 15 calendar days from the date of purchase, provided that the responsibility for the delay is directly attributable to our company.
To request a refund, the customer must contact our customer service team within the specified timeframe, providing details of the purchase and the situation.
4. Warranty: All our products are backed by quality guarantees. If the product arrives damaged or defective, the customer must notify us within 48 hours of receipt to arrange for a replacement or refund, unless the damage was caused by the shipping company selected by the customer.
5. Use of Personal Data : The personal data provided during the purchase process will be used solely for purposes related to managing the purchase and shipping of the product. We are committed to protecting the privacy and confidentiality of this information.
By making a purchase on our website, the customer accepts the terms and conditions set forth herein.
It is important to read this information carefully before proceeding with your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for choosing us!
Below, we detail the terms and conditions that govern the process of buying and selling products through our website:
1. Company Responsibility: We are committed to offering high-quality products and providing exceptional customer service.
We reserve the right to change prices, products and services at any time without prior notice.
2. Openpay: Transactions within the site will be carried out through the Openpay payment gateway.
3. Shipping: The shipping cost will be borne by the customer and will be calculated based on the destination and weight of the package.
We are not responsible for losses, damages or delays in delivery caused by the parcel company once the package has been sent.
4. Returns: Returns will only be accepted if the customer has not received their product within 15 calendar days from the date of purchase, provided that the responsibility for the delay is directly attributable to our company.
To request a refund, the customer must contact our customer service team within the specified timeframe, providing details of the purchase and the situation.
4. Warranty: All our products are backed by quality guarantees. If the product arrives damaged or defective, the customer must notify us within 48 hours of receipt to arrange for a replacement or refund, unless the damage was caused by the shipping company selected by the customer.
5. Use of Personal Data : The personal data provided during the purchase process will be used solely for purposes related to managing the purchase and shipping of the product. We are committed to protecting the privacy and confidentiality of this information.
By making a purchase on our website, the customer accepts the terms and conditions set forth herein.
It is important to read this information carefully before proceeding with your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for choosing us!