Terms and Conditions of Purchase Welcome to our eCommerce; at Don Florencio Alimentos we are delighted to have you here.

Below, we detail the terms and conditions that govern the process of buying and selling products through our website:

1. Company Responsibility: We are committed to offering high-quality products and providing exceptional customer service.

We reserve the right to modify prices, products and services at any time without prior notice.

2. Openpay: Transactions within the site will be carried out via the Openpay payment gateway.

3. Shipping: Shipping costs will be borne by the customer and will be calculated based on the destination and weight of the package.

We are not responsible for loss, damage or delivery delays caused by the shipping company once the package has been dispatched.

4. Returns: Returns will be accepted only in the case that the customer has not received their product within 15 calendar days from the date of purchase, provided that the delay is directly attributable to our company.

To request a return, the customer must contact our customer service team within the specified period, providing purchase details and the situation.

4. Warranty: All our products are backed by quality guarantees. In the event that the product arrives damaged or defective, the customer must notify us within 48 hours of receipt in order to process a replacement or refund; unless the damage was caused by the shipping company selected by the customer for the shipment.

5. Use of Personal Data: Personal data provided during the purchase process will be used only for purposes related to the management of the purchase and shipment of the product. We are committed to protecting the privacy and confidentiality of such information.

By making a purchase on our website, the customer accepts the terms and conditions set forth herein.

It is important to read this information carefully before proceeding with the purchase. If you have any questions or concerns, do not hesitate to contact our customer service team.

¡Thank you for choosing us!